• Design and execute customized Salesforce Marketing Cloud solutions, using API integrations, data extensions, and advanced AMPScript

• Serve as the technical subject matter expert for the Marketing Automation team to build and deliver advanced email and marketing automation solutions based on business requirements

• Provide technical consultation on SFMC tool set and solutions

• Build and manage technical SFMC infrastructure for supporting our client’s growing customer base

• Collaborate cross-functionally to troubleshoot issues and creatively solve problems

• Interacts with both technical and non-technical clients, attains relevant technical and business requirements to help design and build comprehensive solutions

• Create, manage and present actionable blueprints that align the client’s business needs to a Salesforce Marketing Cloud solution

• Travel to business meetings with clients to collaborate, present and build relationships

• Other duties as assigned

• Current Salesforce Marketing Cloud certification required (architect/developer)

• 3+ years hands-on experience with Salesforce Marketing Cloud (fka ExactTarget) including AMPScript, Data Extensions, Automation Studio, Audience Builder and Journey Builder

• Track record of designing and building solutions that leverage SFMC to complement complex external systems

• Bachelor's degree (Business, Computer Information Systems, or similar degree preferred) or equivalent experience with demonstrated proficiency

• Understanding of cross-browser and front-end development issues and render testing

• Understanding of CAN-SPAM, email regulatory compliance, and deliverability elements

• Excellent presentation and verbal skills with technical, non-technical, end-user and executive audiences

• Strong attention to detail, extraordinary organizational skills, and history of delivering on-time with tight deadlines

• Versatility, flexibility, and a willingness to work within constantly changing priorities

• Ability to operate with a high level of autonomy and lead complex projects as a self-starter

• Experience leading client-facing discovery sessions to conceptualize and design complex business solutions

• Experience developing SQL queries as well as working with MySQL, Oracle, or MS SQL and SQL Server

• Familiarity with SOAP APIs, REST APIs and integration techniques

• HTML, CSS, XML, JavaScript coding experience preferred

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, and on the basis of disability.

• Develop campaign briefs and marketing plans to direct internal teams on project scope

• Work closely with clients to understand business opportunities and how the agency work will impact their business

• Lead and mentor Account teams to fulfill client projects within budget and scope

• Develop estimates for work that meet the requirements of the programs and provide adequate agency income

• Engage with Team Leads and Board to discuss client updates and business opportunities

• Formulate strategies to grow client business and identify business opportunities and risks

• Execute and oversee project tasks, provide deliverables directly to clients, monitor account profitability and forecasts, analyze and report on results, and supervise billing

• Presentation of agency work or capabilities for current and prospective clients

• Other duties as assigned

• 5-8 years of account management experience

• Presentation skills

• Highly proficient in Word, Excel, PowerPoint and Adobe documents for mark up

• Strong client-facing and interpersonal communication

• Strong ability to organize and fulfill projects with demonstrated professionalism

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, and on the basis of disability.

• Develop strong client relationships to build confidence in partnering for the growth of their business

• Lead the development efforts within the agency, representing client and agency needs

• Manage the account team, providing direction, feedback and opportunity to increase contribution and skills

• Assign responsibilities to the account team to interact with the other departments and Service Area staff to complete projects and assist the process as needed.

• Develop agency income forecasts and appraise management of client opportunities and risks

• Identify growth opportunities for new business or increased business with current clients

• May represent the agency in the community with organizations or other entities that support future community relations or business development.

• Excellent leadership, business development , marketing and management skills

• Strong interpersonal skills

• Excellent judgement

• Ability to communicate effectively with all levels of employees, executive management and external parties to build and protect relationships

• Development of thorough industry knowledge and trends in order to lead activities to grow revenue, and work consistent with the Agency’s mission and values

• Strong  presentation and follow-through skills

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, and on the basis of disability.

• Assist/Lead on Configuring, designing, and troubleshooting key systems in a timely manner, such as: AWS (both Linux and Windows servers) Zerto, Nagios.

• Assist with Windows servers administrator tasks (AD, DNS, DHCP etc).

• Identify, remediate, and document all events that negatively impact business.

• Create process changes to avoid recurrence or document correct action as required.

• Configure, manage RDS, SQL and other DB environments.

• Perform production code deploys

• Manage and develop tools used by the I.T and Development teams such as Jenkins, Ansible, GitLab, Confluence.  

• Work with the development team to produce and deploy new applications

• Take on new projects to research, test, prove, and implement new ideas and solutions.

• Maintain strict staging and production environments.

• Experienced with AWS infrastructure (EC2, SES, S3, RDS, VPC, ELB).

• Experienced with Windows Server 2008 and 2012

• Experienced Working with Linux, preferred Ubuntu.

• Strong understanding and best practice on web hosting including supporting sites that are built on variety of platforms such as PHP, Ruby, Magento, Angular, Nodejs

• Experienced with working in MySQL and Postgresql.

• Experienced with working in the command line including shell scripting.

• Experienced with capturing and reading logs.

• Experienced in automation procedures in regard to web hosting / code deploys

• Strong understanding of GitLab

• Strong ability to multitask and work well under pressure.

• Experience with a config management system, preferred Ansible.

• Experienced in any of the following: PCI/ISO 27001/2, HIPPA Compliance in relation to all aspects of local network, web hosting and databases a plus.

• VMware management experience a plus

• Log Rhythm experience a plus

• Confluence experience a plus

• Haproxy experience a plus

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, and on the basis of disability.